How do I know if my item is in stock?
One item in my bag says to "allow 2 weeks to ship." When will my complete order ship?
- We try to keep most items in stock so that they ship within 1-2
business days, and if there is a delay or limited stock for the item it
will be noted under the price with the expected ship date (if
available). We will contact you under rare circumstances of a shipment
delay on in-stock items, so no worries!
The gown I'm interested in says "limited stock." What does this mean?
are held until in-stock and back ordered items are available for the
shipment so you receive the items all at once. You can contact Customer
Service to make arrangements if you want in-stock items to ship right
away, though there may be an additional shipping charge.
the collection says "limited stock" it usually means that we have
limited sizes and styles left for the collection and have to wait for
materials for the new production to come in before all sizes will be
available again. We update the site frequently with the expected
shipping date when available.
Where can I find your sizing chart?
- The link to the sizing chart can be found under the Help section of the website, or here.
For convenience, we also have the corresponding sizing information
listed under the product picture for a streamlined shopping experience!
My baby is older than the size range the chart indicates according to the measurements. Should I go by their age anyway?
really say to go more by the babies actual measurements than by age or
weight since babies can vary in size. A short but chunky 6 month old
baby might need a 9-12mo gown since their chest would measure larger and
the height isn't important for longer gowns that go past the babies
feet! When in doubt, our friendly Customer Service reps are happy to
help with sizing.
My baby usually wears 6-9mo size but the gowns only come in 3-6mo or 9-12mo. Where is my size?
longer gowns only come in either 3-6mo or 9-12mo since the chest is the
only important measurement and there isn't a big enough difference
between those sizes and a 6-9mo size to need it as well. Check the
babies chest measurement against the sizing chart, but be sure to allow
1-2 inches for wiggle room!
What payments do you accept?
accept any major credit cards- Visa, Mastercard, Discover, and American
Express. We also accept Paypal and Google (Checkout/Wallet.)
Do you accept international cards?
There shouldn't be an issue as long as the billing address you enter in
customer information matches the billing address for the card. You can
also use Paypal which is preferred by international customers for ease
and conversion rates.
I originally chose Paypal for my payment but wanted to change that to a credit card. I logged into my customer information and changed it but my order still says "processing". Why is this?
you place an order with Paypal and receive the invoice, the payment
method cannot be changed by the customer. Even though you may have
entered the credit card in your customer information, it won't be
processed any further. You'll have to contact Customer Service, but its a
I entered my information incorrectly when placing the order and it declined. I fixed the mistake and was able to place my order, but I see two listings on my back account that say "pending". Was I charged twice?
long as you have only received one email with the invoice and one order
number, you have only been charged by us once. What often happens when
making online purchases that initially are declined is that your bank
will reserve the funds to cover the amount you were trying to charge. We
are in no way holding those funds, and within 2-3 business days your
bank will release those funds back to your account without action from
us. This can vary from bank to bank and may not affect you at all, but
please keep in mind that the release of any held funds is completely out
of our control. In the case that you did receive two invoices we will
happily cancel and refund the duplicate order though! Try to double
check all information you enter before placing the order to avoid such
How long does it take for me to receive my order?
we ship out within 1-2 business days of receiving the order, and
depending where you are in the country (or the world!) it can take up to
5 business days to arrive to you after that. We have a shipping chart here for domestic orders.
What is the difference between the free shipping and the Fedex Home Delivery or Fedex Ground shipping? Will choosing those help me get my package faster?
there is no difference between the Free shipping and the FedEx Home
Delivery or Ground options, so if you qualify for Free shipping, take
advantage of it! We have 3-day, 2-day, or Overnight Express options if
you need the order faster! More information can be found here.
I forgot to add an item to my order. Can I still add it without being charged shipping again?
long as the order hasn't shipped out yet, Yes! Try to contact us as
soon as you realize you forgot to add the item so that you can avoid
having to pay an additional shipping charge.
How will my order be packaged?
look over and press all of our garments and then carefully package them
in a clear plastic bag. This is then wrapped in tissue paper and placed
in a white shipping box (for smaller items, they may be shipped in a
white padded envelope instead.) We don't have a gift wrapping option at
this time, but for that extra special touch you can purchase a
preservation garment bag here which is sure to please.
Do you ship internationally? Which carrier do you use?
ship using FedEx international priority at a starting rate of $25. We
ship all over the world on a daily basis and orders can arrive anywhere
from 3-5 business days after placing the order. It can be even faster at
times, with orders arriving in Canada within 1-2 business days, and
even 2-3 business days to Ireland and select areas of the UK! More
information can be found here.
Will there be any additional charges or fees for the order?
will be taxes/duties that your country will charge either at a later
date or upon delivery. These charges vary from country to country and
are not coming from us so we are unable to find out what they will be.
We do note that everything is manufactured in the US on customs forms.
How will my order be packaged?
keep international shipping costs low for our customers, we press and
package everything in clear plastic bags and then ship them in soft
waterproof paks. Smaller items may be shipped in large Envelopes.
How do you ship to APO/FPO addresses?
are shipped as USPS domestic orders. Once you enter the address for the
shipping information the USPS shipping option will come up for you!
RETURNS & EXCHANGES
What is your return/exchange policy?
is returnable and exchangeable within 20 business days from the day the
order ships (30 business days for international customers.) There will
be a date stamped on your packing slip to let you know when the items
need to be back to us. More information can be found here. Anyone from our great Customer Service team will be happy to address any questions or concerns you may have. *Please note that characteristics in the silk or differing embroidery on items are not considered flaws. Our embroidery pattens are all-over designs and depending on how the item is cut for production the embroidery can vary, making every item unique! If you want to exchange them we will be happy to assist you, but it will be considered a regular exchange and exchange shipping will be charged.
How do I send my items back?
allow you to send the items back whichever way is convenient for you!
You'll want to choose a method that can get the items back to us by the
date stamped on the packing slip, but this can typically be done without
the extra cost of expediting. We recommend having the package tracked
and insured for your peace of mind, but this is completely up to you.
Note that return shipping is the responsibility of the customer unless a
mistake was made on our part.
When can I expect my refund?
the package is received and carefully inspected, it takes 3-5 business
days for the refund to be processed. Depending on your bank, it can take
an additional 2-3 business days to be reflected on your account. (In
rare cases, you may see it on your next statement.) We will contact you
by email once the refund has been applied as well.
I sent my package back two weeks ago. Why haven't I seen the refund yet?
in mind that we are on the West coast, so it can take around 5 business
days for us to receive orders back from the East coast or around the
world. We process returns promptly and its likely in our system
already waiting for the 3-5 days to be completed. Just give us a call and
we'll be happy to check on it for you!
I qualified for free shipping on my order. How come the shipping cost was deducted from my refund?
noted in our Return policy, orders which qualified for Free shipping
that are returned which cause the total to fall under $150 will have
$9.50 deducted to cover original shipping costs. ($25 for Free shipping
orders to Canada.) If you placed an exchange order and have paid
exchange shipping, this charge will be waived.
My first order qualified for free shipping. Why am I being charged for shipping on my exchange?
are happy to cover your original ground shipping costs on orders over
$150! If an exchange order is being shipped, it is a second shipping
charge that must be covered by the customer. Your exchange order may
also qualify for free shipping, but since we will refund the returned
items on your original order, the difference of items kept will only
qualify for the one free ground shipping on orders over $150. This
allows us to keep original shipping costs low for the customer as we
want you to be happy with your experience!
I see a spot for a coupon code. Are there any discounts available?
don't have any regular discounts other than twin discounts (Please
email us directly for your custom code!), but we offer our free ground
shipping to the US and Canada on orders over $150 every day! We do have
occasional contests for discounts and gift cards, and you can be updated
on them by becoming a fan on our Facebook page here!
What types of fabrics do you use?
use only the finest materials for your baby's garment! Our Pima cotton
outfits are extra soft and breathable, but more durable than other
cottons to withstand baby's wriggling! Knit sweaters and knit
hats/bonnets are made with 100% acrylic knit which is incredibly soft,
not scratchy, for baby's sensitive skin. Our silk outfits are made of
100% Dupioni for that extra elegance and unique quality. More
information on the history and characteristics associated with Dupioni
silk can be found on our site here.
I LOVE your designs and outfits! Would you sell to my boutique?
a small but growing company, we first would like to say Thank You! We
are unable to sell to stores as we try to keep up with the demand of our
site, but you can email us at firstname.lastname@example.org and we'll keep you in mind if this changes in the future!
I'm not used to ordering online. Do you have any stores local to me?
are an online store only, but our easy Return and Exchange policy along
with our friendly and knowledgeable Customer Service reps allow you to
shop easily and with confidence so you have the best online shopping